Reviews
From their words to a published review - and if something went wrong, you hear it first.
- A conversation opens at the moment you choose - after a visit, a delivery, an appointment.
- The customer replies - voice, text or photo.
- The review is drafted from their words, sent back in the chat, and approved in two taps.
- Posting is guided from there - the review arrives ready wherever they publish.
You hear it first
Before anything is published, every response passes through a service recovery window. If a customer had a poor experience, your team is alerted straight away - with time to reach out and put it right while it still matters.
The window is configurable: how long it stays open and which actions run inside it are yours to set. If it's resolved, the record shows how and how fast. If it expires, the review proceeds as normal. You can't bury a review with it - that is deliberate, and it is why the data can be trusted.
When something goes wrong, people want a person - 42% of Britons prefer speaking to a live agent on the phone. The recovery window routes the problem to exactly that: your team, not a public review page.
The biggest destination. Posting is guided - the review is ready and the customer posts it themselves, because Google gives no one a way to post on their behalf.
Trustpilot & TripAdvisor
The review is theirs to post, guided and ready to paste. Invitations are supported where the platform offers them.
Your own site
On-site review apps can take the review directly - and where your platform allows, the photo with it.
Preference for a live agent: YouGov, British customer service preferences. Recovery figures shown are illustrative.