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GetSilk integrates with your existing systems and automatically captures customer feedback via WhatsApp — turning real experiences into published reviews and actionable operational insight, whilst protecting your reputation.
Get startedFind the platform, sign into an account, figure out what to write, spend five minutes typing. Most happy customers don't bother. The ones who do are usually frustrated — reacting in the heat of the moment. Unhappy customers become the loudest voices on your review pages. Five great reviews influence a customer's decision far less than a single bad one. Your scores stop reflecting the service you're actually delivering.
Only 5% of happy customers leave a review without being prompted. 46% say it takes too much effort. 35% don't know where or how. The system isn't broken because customers don't care — it's broken because every platform makes it hard.
Every customer response is broken down by theme — check-in, room quality, food, drinks, service, staff — with sentiment scoring and trend tracking. See what's working and what needs attention, in real time.
The same feedback your customers share is shaped into a review draft — in their voice, from their words. They approve it in WhatsApp and GetSilk takes care of the rest, keeping the customer in control throughout.
GetSilk fits into your existing workflows and systems. No new apps, no training, no change to how your team works.
A WhatsApp message is triggered automatically — whether via your booking system, payment system, or an in-venue tap point. No manual work from your team.
The customer replies with a voice note or text message — whatever feels natural. No app to download, no survey to fill in. Just a conversation in WhatsApp.
Voice notes are transcribed, feedback is broken down by your chosen themes, sentiment is scored, and a review is drafted in the customer's own voice — all within seconds.
Everything lands on your dashboard with themed insights and sentiment scoring. Nothing goes public yet. Your service recovery window gives you time to reach out, resolve any issues, and turn a negative experience around before a review is ever published.
Once your recovery window closes, the customer receives their review with a one-tap link to publish on Google or TripAdvisor. GetSilk takes care of the rest — the customer stays in control throughout.
Traditional platforms send customer feedback straight to Google. GetSilk doesn't.
Every review passes through a service recovery window. If a customer had a poor experience, your team is alerted instantly — with time to reach out, resolve the issue, and invite the customer to update their feedback before anything goes public. Updated reviews reflect the full experience, not a heat-of-the-moment reaction.
No harmful reviews. No public fallout. Just good hospitality, built into the system.
The entire experience lives in WhatsApp — the app your customers already use every day. 98% open rate. No downloads, no accounts, no friction.
Voice notes are rich, unstructured data — far more detailed than a star rating or a ticked box. GetSilk analyses every piece of feedback and identifies the patterns that matter.
Track how many customers you reach, how many respond, and how many reviews get published. See where drop-off happens and how to improve it.
See what customers are talking about — check-in, food, drinks, service, staff — broken down by positive, neutral, and negative sentiment.
Track how customer satisfaction is moving over time — by week, month, or quarter. Spot issues early and measure improvement.
How many flagged, how many resolved, how quickly your team responded. Proof the safety net works.
No review gating. No fake reviews. Every customer gets the same experience regardless of sentiment. The customer writes, approves, and publishes their own review — GetSilk never posts on their behalf.
GetSilk works on a per-site basis with onboarding typically completed within a week. Get in touch to see how it would work for your venue.
hello@getsilk.co.ukOnboarding is simple. We'll walk you through it.