Restaurant at dusk Coffee shop in late afternoon Bar at dusk Hotel bedroom at dusk
WhatsApp-based customer feedback

Your customers will tell you.
They just won't fill in a form.

JustSay · now
Hi John, thanks for coming to The Swan. How was it? Send a voice note or just type.
QR code — try the JustSay demo on WhatsApp Try it on WhatsApp
Scan to try the demo

JustSay asks your customers for feedback on WhatsApp.

They say it

A voice note, a message or a photo

It's written up

Their words, transcribed and polished

One conversation. Multiple functions.

From their words to published
  1. Their voice note is transcribed and written up as a review in their own words.
  2. Anything negative reaches you first, with a window to put it right before it's public.
  3. They approve it in two taps and are guided all the way through to posting it.
Posted to
Google
TripAdvisor
Trustpilot
Your own site
When it fires
After a visit
After delivery
After an event
Hi John, thanks for coming to The Swan. How was it? Send a voice note or just type.
0:34
Here's your review — happy with this?"Lovely evening. The lamb was excellent and the staff couldn't have been more relaxed about us staying late…"
Post itEdit
What the customer sees

Intelligence

You decide what you want to know. The dashboard is built from your answer.

The Swan1d7d30d3m12mAll
Rating
4.6
▲ from 4.3
Response rate
68%
of those asked
Conversations
1,284
started
Avg reply
4 min
to first reply
What customers are saying
Food quality
312
Service & attentiveness
268
Atmosphere
201
Cleanliness
154
Wait times
149
By day / time
M
T
W
T
F
S
S
AM
PM
EVE
LATE
Atmosphere
Food quality
Cleanliness
Service & attentiveness
Wait times
● Wait times and service fall away on Friday and Saturday evenings. ● Atmosphere holds every day, all week.
Reviews
148
Started
412
Now
+44
A month
Recovery
23
Resolved
4
Open
2
Expired
38m
Avg. fix

Same method. Different use.

Hospitality

Hotels, pubs, bars and restaurants

Read more →

E-commerce

DTC brands and online retailers

Read more →

Events

Experiences and activations

Read more →

Clinics

Private healthcare and practices

Read more →

If you want to know it, we can ask it. Talk to us about anything not listed here.

Why JustSay?

92% on WhatsApp

Of UK smartphone users. Ofcom.

Image — to come

Talking beats typing

Speech runs about 150 wpm, thumbs about 36. Thirty seconds says four times as much.

Image — to come

Written for them

Thirty seconds of talking becomes a finished review they approve in two taps.

Image — to come

WhatsApp reach: Ofcom. Speech ≈150 wpm; mobile typing ≈36 wpm (Palin et al., 2019 — 37,000-user study).

Try it on your own phone

You'll play the part of a hotel guest who has just visited.

QR code — try the JustSay demo on WhatsApp Open WhatsApp on this phone

One demo per number. Nothing stored beyond the conversation.

Talk to us

We'll show you how it would work for your business.

hello@justsay.uk