Restaurant at dusk Coffee shop in late afternoon Bar at dusk Hotel bedroom at dusk
WhatsApp-based customer feedback

Your customers will tell you.
They just won't fill in a form.

JustSay · now
Hi John, thanks for coming to The Swan. How was it? Send a voice note or just type.
QR code — try the JustSay demo on WhatsApp Try it on WhatsApp
Scan to try the demo

JustSay asks your customers for feedback on WhatsApp.

They say it

A voice note, a message or a photo

We write it up

Their words, transcribed and polished

One conversation. Multiple functions.

If you want to know it, we can ask it.
From their words to published
  1. Their voice note is transcribed and written up as a review in their own words.
  2. Anything negative reaches you first, with a window to put it right before it's public.
  3. They approve it in two taps and are guided all the way through to posting it.
Posted to
Google
TripAdvisor
Trustpilot
Your own site
When it fires
After a visit
After delivery
After an event
Hi John, thanks for coming to The Swan. How was it? Send a voice note or just type.
0:34
Here's your review — happy with this?"Lovely evening. The lamb was excellent and the staff couldn't have been more relaxed about us staying late…"
Post itEdit
What the customer sees
Customer photos, without the upload form
  1. The same conversation asks for a photo — no upload form, no second app to install.
  2. It arrives the way any WhatsApp photo does, from the camera roll it's already in.
  3. It's stored with their feedback and attached to their review, ready to publish wherever your platform allows.
What you get
Real customer photos
Attached to the review
No extra step for them
Thanks John. Got a photo you'd add to it?
Perfect — that'll go up with your review.
What the customer sees
The things a form will never tell you
  1. Ask anything, at any moment — when a checkout is abandoned, when an enquiry goes quiet, when someone cancels.
  2. They answer by voice or by typing, in their own words, instead of picking from a dropdown.
  3. Common answers map to replies you configure, so the obvious objections handle themselves.
Examples
Abandoned checkout
Lost enquiry
Cancellation
Why they didn't come back
Hi Emma — you left something in your basket. Anything we can help with?
0:11
Between an 8 and a 10? The 8 runs generous — most people size down. Want me to hold it?
What the customer sees

Your Intelligence.

You decide what you want to know. Your dashboard displays what matters most to you.

The Swan1d7d30d3m12mAll
Rating
4.6
▲ from 4.3
Response rate
68%
of those asked
Conversations
1,284
started
Avg reply
4 min
to first reply
What customers are saying
Food quality
312
Service & attentiveness
268
Atmosphere
201
Cleanliness
154
Wait times
149
By day / time
M
T
W
T
F
S
S
AM
PM
EVE
LATE
Atmosphere
Food quality
Cleanliness
Service & attentiveness
Wait times
● Wait times and service fall away on Friday and Saturday evenings. ● Atmosphere holds every day, all week.
Reviews
148
Started
412
Now
+44
A month
Recovery
23
Resolved
4
Open
2
Expired
38m
Avg. fix
1d7d30d3m12mAll
Rating
4.6
▲ from 4.3
Response rate
68%
of those asked
Conversations
1,284
started
Avg reply
4 min
to first reply
M
T
W
T
F
S
S
Reviews
148
Started
412
Now
+44
A month
Recovery
23
Resolved
4
Open
2
Expired
38m
Avg. fix

Ratings, response rates, themes and sentiment, patterns by day and time, review growth and recovery — all tracked in one dashboard.

Same method. Different use.

Hospitality

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Talk to us about anything not listed here.

Why JustSay?

They're already on WhatsApp

Where your customers already talk to their people. A platform they trust. 92% of UK smartphone users are on it. Nothing to log into - you land where they're already looking.

Image — to come

Voice, text or photo

Their choice, and they can be combined. Free to tell you what they want, how they want. Talking is four times faster than thumbs, so they tell you with speed and ease.

Image — to come

Written for them

An unstructured ramble or bullet-pointed list goes in. Clean, readable, well-structured and grammatically correct writing comes back - still in their own words. Ready for what happens next.

Image — to come

WhatsApp reach: Ofcom. Speech ≈150 wpm; mobile typing ≈36 wpm (Palin et al., 2019 - 37,000-user study).

Try it on your own phone

You'll play the part of a hotel guest who has just visited.

QR code — try the JustSay demo on WhatsApp Open WhatsApp on this phone

One demo per number. Nothing stored beyond the conversation.

Talk to us

We'll show you how it would work for your business.

hello@justsay.uk