Restaurant at dusk Coffee shop in late afternoon Bar at dusk Hotel bedroom at dusk
WhatsApp-based customer feedback

Your customers will tell you.
They just won't fill in a form.

JustSay · now
Hi John, thanks for coming to The Swan. How was it? Send a voice note or just type.
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JustSay asks your customers for feedback on WhatsApp. They answer however suits them - talking, typing or a photo.

01

They talk

A voice note, a message or a photo

02

It's written up

Their words, transcribed and polished

03

You hear the bad ones first

Time to intervene before it's public

04

Guided through to posted

Onto whichever public platform matters most to your business.

And it isn't only reviews

The same conversation will ask anything you need answered — and get a straight reply.

Why they abandoned a checkout

The reason, not another discount code

Why they didn't book

The enquiry that went quiet

Why they didn't come back

Cancellations, in their own words

Same method. Different use.

Hospitality

Hotels, pubs, bars and restaurants

Read more →

E-commerce

DTC brands and online retailers

Read more →

Events

Experiences and activations

Read more →

Clinics

Private healthcare and practices

Read more →

If you want to know it, we can ask it. Talk to us about anything not listed here.

Why JustSay?

92% on WhatsApp

Of UK smartphone users. Ofcom.

Image — to come

Talking beats typing

Speech runs about 150 wpm, thumbs about 36. Thirty seconds says four times as much.

Image — to come

Written for them

Thirty seconds of talking becomes a finished review they approve in two taps.

Image — to come

WhatsApp reach: Ofcom. Speech ≈150 wpm; mobile typing ≈36 wpm (Palin et al., 2019 — 37,000-user study).

Try it on your own phone

You'll play the part of a hotel guest who has just visited.

One demo per number. Nothing stored beyond the conversation.

Talk to us

We'll show you how it would work for your business.

hello@justsay.uk